Privacy Notice | سياسة الخصوصية

Last updated: 8 September 2026

English

1. Who we are

Bahrain Aluminium Kitchen W.L.L. (“BAK”, “we”, “us” or “our”), operating under the customer-facing names Bahrain Aluminium Kitchen and مطابخ ألمنيوم البحرين, is responsible for the personal data described in this notice.

This notice applies when you submit an enquiry through our website, a Meta, Facebook or Instagram lead form, or another BAK enquiry channel.

2. Information we collect

• Your name and mobile or WhatsApp number.
• The product you are interested in.
• Your project location, site-readiness stage and expected start time.
• Your preferred contact language.
• Information you later choose to provide, including measurements, plans, photographs, preferences or quotation requirements.
• Technical and advertising-source information supplied by the platform, including form, campaign, advertisement and submission identifiers.
• Records of communications, appointments, measurements, designs, quotations, orders and service history where applicable.

The form will identify required fields. If you do not provide a required name, contact number or essential project detail, we may not be able to respond to or assess your enquiry.

3. Why we use your information

• To receive, verify and respond to your enquiry.
• To contact you by telephone or WhatsApp about the product or project you requested.
• To understand your requirements and arrange a showroom visit, consultation, measurement, design or quotation.
• To manage follow-up, quotations, orders, installation and after-sales service.
• To prevent duplicate enquiries, maintain business records and protect our systems and customers.
• To measure advertising performance and improve our services.
• To comply with legal, accounting, regulatory and dispute-resolution obligations.

We will not use your enquiry to send unrelated promotional marketing where separate consent is legally required. You may ask us to stop direct-marketing communications at any time.

4. Consent

Where consent is the appropriate basis for processing, we will request it clearly for the stated purpose. You may withdraw consent by contacting us. Withdrawal does not affect processing that was lawful before withdrawal, and we may continue to retain information where another legal obligation or lawful basis applies.

5. Who may receive the information

• Authorized BAK sales, design, measurement, operations, installation, service, management and administration personnel.
• Meta Platforms when you use a Facebook or Instagram lead form.
• Providers supporting our website, communications, customer management, hosting, storage, security, analytics or advertising under appropriate instructions or terms.
• Professional advisers, regulators, courts, law-enforcement bodies or other authorities where disclosure is required or permitted by law.

BAK does not authorize Alma Kitchens to receive or use BAK lead information merely because the businesses are related. BAK enquiry data must not be placed in Alma forms, customer systems, advertising datasets or audiences unless a separate lawful arrangement and notice expressly apply.

6. International processing

Some platforms and service providers, including Meta, may process or store information outside the Kingdom of Bahrain. Where an international transfer occurs, we will use the safeguards, permissions or other lawful transfer mechanism required under applicable Bahrain law.

7. How long we keep information

• An enquiry that does not become an order: up to 24 months after the last meaningful interaction, unless a shorter period is appropriate or a longer period is required for a legal claim or obligation.
• Customer, quotation, order, accounting, installation and warranty records: for the applicable contractual, accounting, legal, dispute and warranty periods. This may be longer than 10 years where required to administer an active warranty or comply with law.
• Information retained by Meta or another platform: according to that platform’s applicable terms and retention settings.

When information is no longer required, we will delete it, anonymize it or securely restrict further use as appropriate.

8. Security

We use reasonable organizational and technical measures to protect personal data. Access is limited according to job responsibilities. No electronic system can be guaranteed to be completely secure. Please do not send identity documents, financial details or unnecessary sensitive information with an initial enquiry.

9. Your rights

Subject to Bahrain’s Personal Data Protection Law and applicable exceptions, you may ask us to confirm whether we process your data, provide access, correct inaccurate information, erase or block information where the legal conditions apply, stop direct marketing, object to certain processing, or withdraw consent. We may need to verify your identity. You may also have the right to complain to the competent Personal Data Protection Authority in Bahrain.

10. Contact us

Bahrain Aluminium Kitchen W.L.L.
Sitra, Kingdom of Bahrain
Telephone/WhatsApp: +973 1773 1838

Please state that your request concerns personal data or privacy so it can be directed appropriately.

العربية

Updates | التحديثات

We may update this notice when our services, systems or legal obligations change. The current version and effective date will appear on this page.

قد نحدّث هذا الإشعار عند تغيّر خدماتنا أو أنظمتنا أو التزاماتنا القانونية. وستُعرض النسخة الحالية وتاريخ سريانها في هذه الصفحة.